Summary
- We collect your name, email and contact details only when you enquire about a safari.
- We never sell your data.
- We use Meta Pixel for advertising.
- You can request access, correction or deletion of your data at any time.
1. Who We Are
Junglee Wildlife Tours (ABN 67 684 159 304) is an Australian wildlife safari specialist based in Melbourne, Victoria. We operate luxury, expert-guided safaris to India and East Africa.
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For any privacy enquiries, contact us at: info@jungleewildlifetours.com.au or +61 413 516 782.
2. What Information We Collect
We collect personal information only when it is necessary to provide our services. This includes:
- Enquiry and booking information: Your name, email address, phone number, travel dates, group size, and any details you include in your enquiry.
- Correspondence: Emails, WhatsApp messages, or phone call notes when you contact us directly.
- Website usage data: Pages visited, time on site, device type, and geographic region, collected automatically via cookies and analytics tools (see Section 6).
We do not collect sensitive information (such as health, financial, or passport details) unless you provide it voluntarily in the course of booking a trip, and we treat any such information with additional care.
3. How We Use Your Information
We use your personal information to:
- Respond to your safari enquiries and provide quotes or itineraries
- Process and manage your bookings
- Communicate updates, changes, or important information about your trip
- Send you relevant safari news, offers, or updates (you may opt out at any time)
- Improve our website and understand how visitors use it
- Comply with any legal obligations
We will not use your personal information for any purpose that is unrelated to the above without your prior consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it with:
- Tour operators and ground partners in India and Kenya, solely for the purpose of delivering your safari experience
- Accommodation and transport providers involved in your itinerary
- Email and communication tools (EmailJS) used to manage enquiry forms; these process data on our behalf and are bound by their own privacy policies
- Government or regulatory bodies where we are legally required to disclose information
When we share your information with overseas partners (India, Kenya), we take reasonable steps to ensure they handle it in a manner consistent with the Australian Privacy Principles.
5. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Enquiry records are kept for up to 3 years. You may request deletion of your data at any time by contacting us (see Section 9).
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how our site is used. Specifically:
- Meta Pixel (Facebook/Instagram): We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our site. The Meta Pixel places cookies on your device and may share data with Meta Platforms Inc. (USA). You can opt out of Meta's data use at Facebook Ad Preferences.
- Microsoft Clarity: We use Microsoft Clarity to understand how visitors use our site (for example, which pages are viewed and where people click), so we can improve the experience. Clarity captures usage and interaction data and may set cookies; data is processed by Microsoft Corporation (USA). See the Microsoft Privacy Statement.
- Google Fonts: We load fonts from Google's servers, which may collect your IP address. See Google's Privacy Policy.
- YouTube embeds: Our Gallery page includes YouTube video embeds. When you interact with these videos, YouTube (Google LLC) may set cookies. See Google's Privacy Policy.
We display a cookie notice when you first visit so you are aware of the above. You can also control cookies through your browser settings; disabling cookies may affect some website functionality.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption for all data in transit. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Australian Privacy Act and other applicable laws, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of direct marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information
9. Contact Us
To exercise any of your rights, ask questions about this policy, or make a privacy complaint, please contact us:
- Junglee Wildlife Tours
- 6 Lionel Crescent, Croydon VIC 3136, Australia
- Email: info@jungleewildlifetours.com.au
- Phone: +61 413 516 782
We will respond to all privacy enquiries within 30 days.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date shown above. We encourage you to review this page periodically.